Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my size in Frankie Shop items?

Many of our pieces feature an intentional oversized silhouette. Please refer to the specific measurements provided on each product page to find your ideal fit.

Can I modify or cancel my order after it has been placed?

Once an order is confirmed, it is immediately processed to ensure quick delivery. Therefore, we are unable to make changes or cancellations.

Do you restock sold-out items?

We frequently restock our signature staples. You can sign up for 'Back in Stock' notifications on the product page to be alerted via email.

Are taxes and duties included in international orders?

For most international destinations, duties and taxes are calculated and collected at checkout to ensure a seamless delivery experience.

How should I care for my Frankie Shop garments?

Care instructions vary by fabric. We recommend checking the internal care label on your garment; many of our tailored pieces are dry clean only.

Where are your physical boutiques located?

We currently operate flagship boutiques in New York City and Paris. Visit our 'Stores' page for specific addresses and hours.